Terms and conditions

1. About us

This website and online shop are operated by Kierowcy HGV UK Ltd, trading as HGV Drivers Diary and Drivers HGV UK® (referred to as “we”, “us” or “our”).

• Company number: 09819265
• Registered in: England and Wales
• Registered office: 58 Halton Way Kingsway, Quedgeley, Gloucester, England, GL2 2BB
• VAT registration number: 284638858
• Email: contact@hgvdriversdiary.uk
• Telephone: +44 7706 445 192
• WhatsApp: send us a message

These Terms apply to sales made through hgvdriversdiary.uk. The contract is available in English. Please save or print a copy for your records.

2. Who can order

You must be at least 18 years old and legally capable of entering into a contract to place an order. You are responsible for ensuring that the information supplied at checkout is complete and accurate.

If you buy wholly or mainly for personal use, you are a consumer. If you buy wholly or mainly for purposes relating to your trade, business, craft or profession, you are a business customer. Some rights in these Terms apply only to consumers.

3. Products and descriptions

1. We take reasonable care to describe and photograph products accurately. Colours may vary slightly because of lighting, printing tolerances and screen settings.
2. Measurements, weights and product specifications are approximate unless expressly stated otherwise. Minor variations that do not materially affect the product's function or quality may occur between production runs.
3. Product availability is subject to stock. We will not substitute a materially different product without your agreement.
4. Packaging may differ from images shown on the website where this does not affect the product itself.
5. Any promotional gift is subject to availability and may be replaced with an item of equal or greater value, or omitted with an appropriate remedy, where this is clearly communicated.

4. Placing an order and formation of the contract

1. You place an order by adding products to your basket, completing checkout and selecting the button that confirms the order and obligation to pay.
2. Please check the products, quantities, delivery address and contact details before submitting the order. You can correct information during checkout.
3. An automated acknowledgement means that we have received your order; it does not necessarily mean that we have accepted it.
4. A binding contract is formed when we send an order-acceptance or dispatch confirmation, or when we dispatch the goods, whichever happens first.
5. We may refuse or cancel an order before acceptance if, for example, the product is unavailable, payment is not authorised, the delivery address is outside our service area, there is an obvious pricing or description error, or we reasonably suspect fraud or misuse.
6. If we cannot accept an order after taking payment, we will refund the affected amount without undue delay.

Prices and VAT

1. Prices are shown in pounds sterling and include UK VAT where applicable.
2. Any delivery charge is shown before you confirm the order. Where a product is advertised with free UK delivery, no charge is made for the applicable standard-delivery option.
3. If we discover an obvious pricing error before accepting the order, we may contact you for instructions or cancel the affected item and refund any amount paid.

Payment

1. Online payments are processed securely by Stripe. The payment methods currently available are displayed at checkout and may include payment methods enabled by Stripe from time to time.
2. Unless the product page or checkout clearly states otherwise, payment is taken when you submit the order.
3. We do not receive or store your complete payment-card number or card security code.
4. Your bank, card issuer or payment provider may carry out additional authentication and may decline a transaction under its own rules.

5. Pre-orders

1. A product described as a “pre-order” is not ready for immediate dispatch. The product page will state the expected dispatch date or dispatch window known at the time of ordering.
2. Where payment is requested at checkout, payment for a pre-order is taken when the order is placed.
3. The stated release or dispatch date is an estimate unless we expressly guarantee a date. Manufacturing, transport or quality-control issues may occasionally cause delay.
4. If there is a material delay, we will contact you using the details supplied with the order and provide a revised estimate. You may cancel the delayed pre-order for a full refund if you do not wish to wait.
5. You may cancel a pre-order at any time before dispatch by contacting us. We will refund the cancelled item and any related delivery charge paid for that item.
6. After dispatch, the consumer cancellation rights in section 7 apply.
7. If an order contains both in-stock and pre-order products, they may be held and dispatched together unless the product page, checkout or confirmation email states that they will be sent separately.
8. Submitting a pre-order does not give you rights to a different edition or future product not identified in your order confirmation.

6. Delivery within the United Kingdom

1. We currently deliver only to valid United Kingdom delivery addresses accepted by our checkout. Any postcode or service restrictions will be displayed before the order is completed.
2. The available delivery service and estimated dispatch or delivery period are shown on the product page, at checkout or in the order confirmation.
3. Unless we agree another date with you, goods will be delivered without undue delay and normally within 30 days after the contract is formed. A later date or window clearly stated and agreed for a pre-order forms part of the contract.
4. Delivery is completed when the goods are delivered to the address you supplied, to a person you identified, or to a safe place or neighbour where this is authorised under the selected delivery service.
5. Risk in the goods passes to a consumer when the consumer, or a person identified by them other than the carrier, takes physical possession of the goods.
6. Please tell us promptly if an address is incorrect. We cannot guarantee that an address can be changed after fulfilment has started. You may be responsible for reasonable additional costs caused by an incorrect or incomplete address that you supplied.
7. If a parcel is delayed, lost or shown as delivered but cannot be found, please contact us so that we can investigate with the carrier. Your statutory rights remain unaffected.

7. Consumer right to cancel an online order

This section applies when you buy as a consumer.

1. You normally have the right to cancel an online purchase without giving a reason within 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods.
2. If one order is delivered in separate consignments, the cancellation period normally runs from the day after the last item is received.
3. To cancel, send us a clear statement by email, post or WhatsApp before the cancellation period expires. You may use the model form at the end of these Terms, but you do not have to.
4. After telling us that you are cancelling, you must return the goods without undue delay and no later than 14 days after that notification.

Return address

Condition of returned goods

You may handle goods only as much as you reasonably would in a shop to establish their nature, characteristics and functioning. We may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary. Original packaging is helpful for protecting the item but is not, by itself, a condition of exercising the statutory right to cancel.

Cost of return

You are responsible for the direct cost of returning goods when you cancel because you have changed your mind, unless we have agreed to pay it. We recommend obtaining proof of posting. We will pay reasonable return costs where goods are faulty, damaged on arrival, not as described or incorrectly supplied.

Refunds following cancellation

1. We will refund the price paid and the cost of the least expensive standard delivery option offered for the order. If standard delivery was free, there is no delivery charge to refund.
2. We may withhold the refund until we receive the goods or you provide evidence that they have been sent back, whichever occurs first.
3. We will make the refund without undue delay and no later than 14 days after receiving the returned goods or evidence of return.
4. Refunds are made using the original payment method unless you expressly agree otherwise, and no refund fee will be charged by us.

Exceptions

The statutory change-of-mind cancellation right may not apply to goods made to your specifications or clearly personalised, sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, and other exceptions set out in applicable law. We will identify any relevant exception before purchase. This does not remove your rights if goods are faulty or not as described.

8. Faulty, damaged or incorrect goods

We must supply goods that are of satisfactory quality, fit for their normal or agreed purpose and as described. If a product arrives damaged, is faulty, is not as described or we send the wrong item, please contact us promptly with your order number and, where reasonably possible, photographs showing the issue.

Depending on the circumstances and your statutory rights, you may be entitled to reject the goods for a refund, or request a repair, replacement or price reduction. We will cover reasonable return costs where the goods are faulty or incorrectly supplied. Nothing in these Terms limits your rights under the Consumer Rights Act 2015.

For most goods, consumers have a 30-day short-term right to reject goods that do not meet the required standards. After that period, you may normally be entitled to a repair or replacement first. If a fault becomes apparent within the first six months, it is generally presumed to have been present at delivery unless we can show otherwise. The remedy available depends on the facts and applicable law.

9. Business customers

1. The statutory 14-day consumer cancellation right does not apply to purchases made wholly or mainly for business purposes.
2. Any discretionary business return must be agreed with us in writing before it is sent and may be subject to reasonable conditions stated at that time.
3. Nothing in this section excludes any right or remedy that cannot lawfully be excluded.

10. Our responsibility

1. We do not exclude or limit liability where it would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of your statutory consumer rights.
2. If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable.
3. If you are a consumer, we supply products for private use. We are not responsible for business losses such as loss of profit, revenue, business opportunity or business interruption arising from a consumer purchase.
4. If you are a business customer, to the fullest extent permitted by law our total liability relating to an order is limited to the amount paid for the affected products. We are not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings or business opportunity. These limits do not apply where liability cannot lawfully be limited.
5. We are not responsible for delay or failure caused by circumstances beyond our reasonable control. We will contact you as soon as reasonably possible, take steps to minimise the effect and provide any remedy required by law.

11. Promotions, discount codes and gifts

1. Promotions may have additional terms displayed with the offer, including a closing date, stock limit or eligible products.
2. Unless stated otherwise, only one discount code may be used per order and a code cannot be exchanged for cash.
3. A promotion may be withdrawn before an order is placed, but this will not affect an order already accepted.

12. Intellectual property and acceptable use

The HGV Drivers Diary name, Drivers HGV UK® branding, product designs, photographs, graphics, written content and website materials are owned by us or used with permission. Buying a product does not transfer intellectual-property rights. Website content may not be copied, reproduced or used commercially without prior written permission, except where law permits.

You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with its operation or use it for unlawful activity.

13. Personal data

We process personal data as described in our Privacy Policy and use cookies and similar technologies as described in our Cookie Policy.

14. Complaints and dispute resolution

Please contact us at contact@hgvdriversdiary.uk first. Include your order number and a clear description of the issue. We aim to acknowledge customer enquiries within one working day and resolve complaints fairly and promptly.

If a consumer complaint cannot be resolved through our internal process, we will provide information about an appropriate approved alternative dispute resolution body where required by law and tell you whether we are prepared or required to use that procedure. You may also obtain independent information from Citizens Advice.

15. Governing law and courts

These Terms and contracts made under them are governed by the law of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you also retain any mandatory protections available under the law where you live and may bring proceedings in the courts available to you under applicable law. Business customers agree that the courts of England and Wales have exclusive jurisdiction.

16. General terms

1. If any part of these Terms is found unlawful or unenforceable, the remaining parts continue to apply.
2. A delay in enforcing a right does not waive that right.
3. No person other than you and us has a right to enforce the contract, except where applicable law provides otherwise.
4. We may update these Terms for future orders. The version accepted when you place an order applies to that order unless a change is required by law or agreed with you.

Model cancellation form

Complete and return this form only if you wish to cancel the contract. You may instead send any other clear statement.