Returns, refunds and cancellations
Find information about returns, damaged or faulty items, cancellations, return costs and how refunds are processed.
Changing Your Mind
If you buy as a consumer, you normally have the right to cancel an online purchase within 14 days after the day on which you, or a person nominated by you, receives the goods.
If you wish to cancel, please contact us with a clear statement before the cancellation period expires.
After notifying us that you are cancelling, the goods should be returned without undue delay and no later than 14 days after that notification.
Damaged or Faulty Items
If your item arrives damaged, is faulty or develops a problem, please contact us as soon as possible.
We may ask you to provide your order number, photographs and other relevant details so we can assess the issue and arrange the most appropriate solution.
Depending on the circumstances and your statutory rights, this may include a replacement, refund, repair or other appropriate remedy.
Incorrect Items
If you receive the wrong item, please contact us with your order details.
We will arrange the appropriate next steps and, where necessary, cover reasonable return costs for an item supplied incorrectly.
Return Condition
For change-of-mind returns, you may handle the goods only as much as would reasonably be necessary to establish their nature, characteristics and functioning.
Original packaging is helpful for protecting the item during return, but it is not by itself a condition of exercising your statutory cancellation rights.
Return Costs
If you return an item because you have changed your mind, you are normally responsible for the direct cost of returning it unless we have agreed otherwise.
Where goods are faulty, damaged on arrival, not as described or incorrectly supplied, we will cover reasonable return costs where required.
We recommend obtaining proof of posting when returning an item.
Refunds
Where a refund is due, it will normally be returned to the original payment method.
We may withhold a refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.
Refunds are processed without undue delay and in accordance with the applicable cancellation and consumer-rights rules.
Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible.
If fulfilment has already started or the order has been dispatched, the normal returns process may apply.
Pre-orders may be cancelled before dispatch in accordance with our Terms & Conditions.