Questions drivers ask most often
Find quick answers about HGV Drivers Diary products, pre-orders, delivery, payments, returns and customer support.
About the HGV Drivers Diary
What is the HGV Drivers Diary?
The HGV Drivers Diary is a specialist diary created for professional drivers. It combines everyday planning with practical information and features designed around life on the road.
Who is it designed for?
It is designed for professional HGV, lorry, coach, bus and commercial drivers, including drivers working on UK and European routes.
Do you sell other products for drivers?
Yes. In addition to the diary, we also offer selected accessories and products designed for professional drivers.
Pre-orders
Can I pre-order the 2027 diary?
Yes. When pre-orders are open, you can place your order directly through our official online shop.
When will the HGV Drivers Diary 2027 be dispatched?
The HGV Drivers Diary 2027 is planned for dispatch from early November 2026.
When is payment taken for a pre-order?
Where payment is requested at checkout, payment for a pre-order is taken when the order is placed.
Delivery
Do you offer free UK delivery?
Where free UK delivery is included, this will be clearly stated on the relevant product page.
Will I receive tracking information?
If tracking is available for your order, tracking information will be provided once your parcel has been dispatched.
What should I do if my parcel is delayed or missing?
Please contact us with your order details and we will help investigate the delivery.
Payments
What payment methods do you accept?
The payment methods currently available are shown during checkout and may include card payments and other supported online payment methods.
Are payments secure?
Yes. Online payments are processed securely through our payment provider. We do not store your full payment-card details on our website.
Returns & Refunds
Can I return an item?
Yes. Please see our Returns & Refunds page and Terms & Conditions for full details about returns, cancellations and damaged or faulty items.
What if my item arrives damaged or faulty?
Please contact us as soon as possible. We may ask for photographs or other details so we can assess the issue and arrange the most suitable solution.
Customer Support
How can I contact you?
You can contact us through our Contact Us page using the available contact options shown on the website.
Where can I find your legal and privacy information?
You can find links to our Terms & Conditions, Privacy Policy and Cookies Policy in the footer of our website.