Payments

Payment Methods

The payment methods currently available are shown during checkout.

Depending on the services enabled at the time of your order, these may include debit or credit card payments and other supported online payment methods.

Secure Payments

Online payments are processed securely through our payment provider.

We do not receive or store your full payment-card number or card security code on our website.

Your bank, card issuer or payment provider may carry out additional security checks or authentication before approving a transaction.

Pre-order Payments

Where payment is requested at checkout, payment for a pre-order is taken when the order is placed.

If a pre-order is delayed significantly and you choose not to wait, you may contact us to request cancellation and a refund in accordance with our Terms & Conditions.

Payment Problems

If your payment is declined, interrupted or does not complete correctly, please check the payment details entered and try again.

If the problem continues, please contact us before placing another order so we can help avoid duplicate transactions.

Your bank or payment provider may also be able to explain why a payment was declined or blocked.

Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us with your order details and the relevant payment information.

We will check the transactions and arrange the appropriate next steps where necessary.

Refunds

Where a refund is approved, it will normally be returned to the original payment method.

Processing times can vary depending on your bank, card issuer or payment provider after the refund has been issued by us.

For more information about returns, cancellations and refunds, please see our Returns & Refunds page and Terms & Conditions.